Staff solutions

HR services

Get access to the UK's leading HR experts for the education sector. Receive bespoke support, advice, and recommendations that drive strategy, culture, and compliance in your HR processes.

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2,132 cases closed in 2023
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200 years of combined HR experience in our team
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You’re in safe hands

Instant access to help

Get instant advice from an HR expert over the phone whenever you need it. Complete the form below to register for our on-demand HR advice line.

Online and offline support

Our team can serve you remotely or on-site as per your needs.

 

Navigating difficult situations

We’re here to help with hearings, trade union relations, negotiations, settlements and disputes. 

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HR information and resources

Our online education-specific HR Knowledge Hub gives you access to the latest template HR policies, procedures and guidance to help reduce workloads and maintain compliance.



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HR advice and guidance

From routine queries to complex employee relations, with our HR Connected service, our experienced team can ensure your school always takes the correct steps. 

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HR consultancy

Our experts are available to provide face-to-face advice, coaching and support for managers and HR staff on complex casework, mediation and organisational planning and change.

We are with you every step of the way

Our dedicated team of experts have got you covered. 

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HR Connected

HR Connected is an end-to-end HR advisory service, developed for the specific needs of the education sector. We can give your HR team tailored support whenever they need it, for routine enquiries and for more complex matters, by phone, email or virtual meetings online.

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Mediation

Our mediation consultancy service acts as a safe space for your staff to resolve issues or conflicts. Our trained mediators can support all parties in relevant disputes and encourage positive dialogue and discussion, to maximise the chances of the best possible resolution being found in a timely manner.

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Recruitment

Whether it’s restructuring, redundancies, or safer recruitment, our Education HR Consultants can support you with making the right decisions when it comes to complex HR issues. Our consultants bring expert knowledge to help you find practical solutions to your recruitment needs.

 

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Investigations

Disciplinary investigations can be resource-intensive and time-consuming, requiring specific knowledge and expertise. Let our highly skilled Education HR consultants efficiently manage these investigations on your behalf, alleviating the pressures associated with the process.

 

 

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Knowledge Hub

Our online Knowledge Hub puts all the education HR information and templates you need at your fingertips. From school recruitment best practices to teacher salaries and everything in between, you can instantly access up-to-date expertise, 24/7, 365 days of the year.

 

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HR Connected

HR Connected is an end-to-end HR advisory service, developed for the specific needs of the education sector. We can give your HR team tailored support whenever they need it, for routine enquiries and for more complex matters, by phone, email or virtual meetings online.

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Mediation

Our mediation consultancy service acts as a safe space for your staff to resolve issues or conflicts. Our trained mediators can support all parties in relevant disputes and encourage positive dialogue and discussion, to maximise the chances of the best possible resolution being found in a timely manner.

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Recruitment

Whether it’s restructuring, redundancies, or safer recruitment, our Education HR Consultants can support you with making the right decisions when it comes to complex HR issues. Our consultants bring expert knowledge to help you find practical solutions to your recruitment needs.

 

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Investigations

Disciplinary investigations can be resource-intensive and time-consuming, requiring specific knowledge and expertise. Let our highly skilled Education HR consultants efficiently manage these investigations on your behalf, alleviating the pressures associated with the process.

 

 

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Knowledge Hub

Our online Knowledge Hub puts all the education HR information and templates you need at your fingertips. From school recruitment best practices to teacher salaries and everything in between, you can instantly access up-to-date expertise, 24/7, 365 days of the year.

 

Trust the education experts

We've taken away HR stress for schools and MATs just like yours.

Juniper’s HR services were absolutely fantastic. So professional and very supportive. My consultant's advice and communication to me was so valuable. She was always available to talk and answered all my queries very quickly.
Paulton Junior School
Juniper’s service is better than we've ever had before. Our consultant is one of the most efficient and helpful people I've ever seen.
Simon Winchester School Business Manager, Crowdys Hill School
During the recruitment process, Juniper’s team would always communicate clearly, and their expertise in this field became apparent when they suggested different ways to approach various stages of the recruitment process. Their impartial advice was invaluable.
Clare Barrett Vice Chair of Governors, The Robert Drake Primary School
Juniper's HR Support has been invaluable to me - no matter what the question is, their knowledge and expertise in HR has provided me with confidence and the relevant documents or forms to proceed. When I have called the help line, again, the support or signposting has been 1st class. Such a superb team that I really couldn't do my job without the fantastic support and expertise of Juniper HR.
Henham and Ugley Primary and Nursery School
The support I have received has been superb. I have asked a lot this term. My consultant always responds quickly and will talk anything through. She is quick to give me the correct format/letter. Sometimes even completing parts of it for me to save me a job! I feel that the HR team listens without judgement, giving me the appropriate HR advice, but also as a Head who is sometimes a bit sick of things! I really appreciate being able to talk honestly about how cases are affecting me and the school - it really feels like they are with me at all times.
Brightlingsea Primary
Juniper understands my school, its ethos, and its culture, which is really important. They help me protect the school and my role as a headteacher. It’s always about the children. The support I receive helps me keep my school a happy place, and Juniper fights alongside me to maintain this.
Lesley Roche Headteacher, Our Lady Immaculate Catholic Primary School
I feel now, as a head, so much more empowered to run the school efficiently because when I’m faced with these HR challenges, I know I’ve got the right level of support from Juniper.
Sharon Derbyshire Headteacher, St Pius X Catholic Primary School
It is helpful to have somebody else experienced in education HR to talk things through. It provides an expert ear to share ideas with and discuss options. Knowing we have that knowledge supporting us gives me all the confidence I need.
Colin Hooker Director of HR, The Vine Schools Trust
Juniper provides me with practical advice on anything from managing a disciplinary meeting, working with unions or even a wholesale restructuring of the team. As a multi-academy trust, we are spoilt regarding access to quality leadership advice. I have six great headteachers on call for that. What I want is the same level of experience when it comes to HR advice. That’s what Juniper's service provides.
Joseph Figg CEO, The Eveleigh LINK Academy Trust
Juniper’s team is always very helpful, and the service we receive is invaluable to busy school administrators in a world where rules and regulations are constantly changing.
Chappel C of E Primary School
Thank you, Juniper. Your HR team are simply brilliant!
Ian Bowyer Boreham Primary School
I’ve never had such a timely, comprehensive, and helpful response to HR queries before, and I've been a head in 3 schools in two different authorities.
East Wichel School
I just wanted to say thank you. Juniper went above and beyond to support our school and me. The team guided me through a very challenging and difficult process with great professionalism. I needed a lot of support, and Juniper was always on hand. Nothing was too much trouble. Having their expertise and support during a number of very difficult meetings was exceptionally reassuring. My consultant's positivity, friendliness, and knowledge made a difficult time much easier. I am very grateful to my consultant for all her hard work, support, and advice/guidance. I wouldn't hesitate to recommend Juniper for any HR support.
Trinity St Mary's C of E Primary School
Juniper has been an invaluable support to our organisation. My consultant is always on hand to help us with our HR issues, giving practical advice and guidance. We trust our consultant's opinion and feel we have developed a very positive working relationship.
The Compass Education Trust Limited

We look after you so that you can look after our children

You can be confident that Juniper Education offers complete HR solutions all under one roof. 

  • Over 200+ years of combined HR experience from our team
  • Access to the UK's leading education HR experts 
  • Bespoke and unlimited online, telephone or face to face support support
  • Casework support in all employee relations matters 
  • Redundancies, restructuring and safer recruitment 
  • Sensitive and efficient management of disciplinary investigations 

Frequently asked questions

What areas of HR does Juniper support? 

Juniper's end-to-end HR service is flexible and tailored to every school. Our experienced consultants can help you establish a strong culture among staff, provide casework support on all employee-related matters, and handle your everyday HR admin for you. 

︎  recruitment, restructuring, and redundancy

︎  grievances

︎  attendance, absence, and occupational health

︎  investigations 

✔  DBS and pre-employment checks

︎  mediation, negotiations, and settlement agreements 

︎  legal advice 

︎  contracts and HR administration support

︎  policies, guidance, and templates (via Knowledge Hub) 

︎  regular HR newsletters and policy updates 

︎  staff and leadership training courses

 support on all people management and HR matters 

Will I have my own dedicated HR consultant?

Yes! When you subscribe to our HR Connected or Consultancy service, your school will be assigned a named HR consultant as your primary contact. For routine enquiries, you can also call our advice line anytime to speak to an HR advisor and get instant support. 

What are your advice line and support hours?

Our advice line and support is available 

Monday – Thursday: 9:00am – 5:00pm 

Friday: 9:00am – 4:30pm 

Are there limits on how many times we can contact you for advice?

No. In our HR Connected Package, you will have unlimited access to remote advice and support subject to reasonable usage limits. Face to Face support can be purchased as a package of days or for one-off support. 

Do you provide advice to individual staff in our school?

No, we work for the school or trust as the employer, and it would not be appropriate for us to provide advice to individual employees, which could be in conflict with the employer's wishes or intentions.  We will, however, support the school in appropriate meetings and discussions with staff.  Staff should get advice from their union or Citizens Advice. 

Do you provide/can you help with legal advice on employment matters?

Yes. All of our HR Consultants are well-versed in current employment law, and we have specialists who can advise on complex legal HR mattersWe can provide formal risk cost analyses on particular cases, produce settlement agreements and support employers through employment tribunal cases.     

Do you work with Governors as well as school leaders?

Yes, our services are provides to all relevant leaders and managers in the school, academy or trust and this incuded Governros and Trustess. We will work with Governors on issues relating to leaders (e.g. capability or conduct issues) and advise Governor panels hearing HR mattersWe also work with Governors and school leaders or strategic matters such as pay and policies and provide training.  

What qualifications and experience do your staff have?

Our staff have CIPD or equivalent qualifications or experience. Our team have a strong mix of public and private sector experience, including extensive experience working in Education HR.  Individual team members also have other qualifications, such as employment law and mediation and are deployed to support relevant work as needed. 

Is your advice line a call centre?

No, our Advice Line is an integral part of our expert education HR service, operated by experienced HR practitioners from within our team. We do not operate a ‘call centre’ model. 

Do you offer pay-as-you-go or short-term support?

Yes. You can purchase days or hours on a pay-as-you-go basis for a variety of activities, including face-to-face support and trainingWe also offer a number of specialist services, including mediation, senior recruitment support and investigation services, which can be purchased as required. 

What is the Knowledge Hub? 

The Knowledge Hub is an online portal that puts all the education HR information and templates you need at your fingertips. From school recruitment guidance to model policies and everything in between, you can instantly access up-to-date expert-written documents 24/7, 365 days a year. 

 

What is HR Connected?

HR Connected is our most popular package, providing telephone, email and online meeting support.  You will have access to our dedicated email and telephone Advice Line as the first port of call for all routine and one-off HR enquiries and support from a dedicated HR Consultant for more complex, strategic or in-depth queries and caseworkHR Connected includes access to our Knowledge Hub. 

What is the role of HR in schools?

Effective HR helps your school meet its needs by managing your most valuable asset – your employees. HR supports your school by providing a framework of expectations, support and procedures for employees and managers to improve employee engagement and productivity.    

What are school HR policies and procedures?

HR policies provide schools with the framework for managing people. They usually set out the employers 'approach, rules and expectations, and the steps to be followed by employees and employers. Written Policies and Procedures ensure legal compliance, fairness and equality. Some policies are required by employment and education law, and others are recommended as best practices.   

How can schools support teacher health and well-being?

You can do many things around well–being support for teachers, from having an effective well–being policies such as health, leave of absence and flexible working to ensuring effective communication and management of workloads and the provision of training for staff and managers.   

How does HR add value to a school?

The HR function helps a school to deliver its objectives. Guiding managers to recruit the right people with the right skills and supporting effective development, performance, attendance and conduct, HR support helps to avoid and manage problems effectively and efficiently.   These functions are all vital in improving the overall effectiveness of individuals to support and deliver for pupils.

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People management software

HR and Self-Service Portals that provide schools with a user-friendly platform giving access to central employee records, recruitment services, SCR, payroll and more. 

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Payroll and pensions

Rely on our school payroll services and experts for punctual, precise monthly payroll and comprehensive pension administration assistance.

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Finances services

Support your school’s business manager by utilising our school finance experts. Maximise your budget and keep track of your expenditure across a constantly evolving education landscape.