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    Expert support, exactly when you need it.

    Introducing Juniper School Support: top-tier support packages tailored to your school's specific needs based on customer feedback.

    Better yet, the prices are fixed, so regardless of the number of products or services you have, the price remains the same.

     

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    60% Faster ticket resolution
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    CPD Huge savings on staff training included

    Our School Support packages:

    On-Demand

    Our basic support package, it's perfect for schools looking for email support.

     

    • Email/ticket support 
    • AI Chat Bot 
    • Knowledge base, FAQs, and help guides 
    • Self-led software training modules (on-demand, interactive courses) 
    • Access to recorded webinars for flexible learning 

     

     

     

     

     

     

     

    FREE

     

    Priority 

    Our recommended support level. Includes everything in On-Demand, plus:

     

    • Priority email/ticket support
    • Live messaging 
    • Live software training webinars (1:Many) 
    • Scheduled sessions covering features, workflows, and best practices 
    • Q&A during live sessions to interact with experts 
    • 20% off additional live training 1:1 and CPD courses


     

     

     

    £299 per year

     

    Complete

    Our ultimate support level. Includes everything in Priority, plus:

     

    • Access to a CPD-certified training bundle of choice (worth £500) 
    • Regular policy and education updates 






     

     

     

     

     

     

     

     

     

    £899 per year

     

    Flexible. Tailored. Scalable. 

    No matter which tier you choose, our support is scalable and designed to grow with your school. Plus, you only purchase support once.

    If you purchase additional products or services later, your support cost remains the same. For example, if your school uses our website CMS and then adds HR Support, your fee won't increase. 

    Why Priority is the best option:  

    For schools looking for value and flexibility, the Priority tier delivers a human-led approach that provides the most comprehensive and scalable support at an affordable price of just £299 per year.

     

     

     

    Get in touch!

    You're more than welcome to email us at camce@junipereducation.org with any questions you have about our school support packages.

    The benefits of choosing the Priority Support Package.

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    Lightning fast ticket resolution

    Juniper School Support allows us to reinvest directly back into our customer support function, providing specialist help that resolves queries up to 60% faster than before. 

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    Live training and Q&A for the whole team

    It's easier than ever to organise training sessions around your staff's busy schedules. Our webinar-based live training is perfect for key stakeholders, covering important features, workflows, and best practice processes. 

     

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    Human-led problem solving.

    We believe in the value of human-led support. That's why our Priority and Complete packages give you direct access to experts, ensuring that you can always speak to the right person when needed. We invest in your success, so you can continue to look after the children in your school. 

    Frequently asked questions

    Why does Juniper offer different school support tiers?

    We offer a tiered support model to improve our overall service quality and make support more efficient and accessible for schools.

    This approach allows us to reinvest in better resources, provide self-service options, and give customers more choices in how they receive support, to ultimately improve your experience with Juniper Education. 

    What are my school support options?

    All customers have the choice to select from our 3 available tiers:

    Our On-demand package is free, which includes our knowledge base, self-led training, community forums, and email/ticket support.

    Customers who feel a more personal level of support will help them, may choose either our Priority package (£299) or our Complete package (£899). 

    What if I don’t want to pay for support at all?

    That’s absolutely fine!

    On-demand remains free of charge, providing help guides, a knowledge base, and community support. You can continue using these resources at no cost and as frequently as you like. 

    We remain committed to regularly updating our product Knowledge Bases with the latest changes and best practises. 

    How does my school's support package affect my query response times?

    Priority and Complete customers will receive faster responses, while on-demand customers may experience longer response times.

    This allows us to provide more efficient support to those who need it most while ensuring everyone can use self-service resources. 

    What if I want to change my tier later?

    Customers can upgrade their support tier at any time.

    How can I discuss this further with you?

    You're more than welcome to email us at camce@junipereducation.org with any questions you have.

    Which products does this relate to?

    Our new School Support packages relate to any software products you are subscribed to and will not impact the services you pay us to complete on your behalf. 

    For example, some of our software products include Sonar Tracker, Sisra Analytics and Juniper Websites. Services such as HR, Finance, Education Visits and Governance will not be impacted, and any support you receive for these will continue as normal.